UA-110942674-1

Delivery Information



We use myHermes to ship parcels. 

Prices

Up to 1kg      £3.29
Up to 2kg      £4.49
2 to 9kg         £6.99
10 to 15kg    £9.99

Free delivery if you spend over £100!

[At the moment we only have a UK Mainland Delivery service.]


When will my parcel be delivered?

Most parcels will be delivered within 3-5 working days. 


How do I track my parcel?

Go to myhermes.co.uk and simply put the tracking number in to the Barcode/Receipt bar on the top right hand corner of the page and click the magnifying glass in the green box.



Our Delivery

Our courier delivers parcels  on Monday to Friday, 8am - 8pm and Saturdays, 8am - 5pm. We can't guarantee exact delivery times or dates but understand that waiting in all day isn't always possible. Therefore the courier will make three attempts to deliver your parcel and may leave it in a safe place or with a neighbour to ensure that your parcel reaches you.

If an order going to a UK address is not received within the delivery time frame specified in your dispatch email we advise prompt follow up. 

We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore you are advised to check the information thoroughly. Once  we have dispatched your order, we are not able to change address information or redirect orders without incurring charges which you will need to cover.

If an item is returned to us  as a result of a recipient not following up on the delivery within the time frame, an additional charge will be liable to repackage and resend, or alternatively we will refund minus the delivery charge.

If your order is returned to us because the recipient has failed to respond after our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs. 

In the unlikely event that you order goes missing we will offer to send a replacement order.

We offer free UK mainland delivery on orders over £100. 

We cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises. 

Upon receipt, to ensure your sweets remain in the good condition, store them in a cool, dry place. We also recommend that they're consumed within four weeks to be enjoyed at their best. 

As we don’t manufacture any sweets ourselves, therefore if you have a quality issue with a sweet we will require it to be returned before we can offer any recompense and to enable us to investigate fully.

If a sweet is out of stock from a themed gift item, we will substitute it with something else of higher or the same value. 

As we stock a huge range of sweets from many different manufacturers, we cannot guarantee that our products are free of nuts or nut traces. 


Our Satisfaction Guarantee 

You can return the goods to us, within seven days of receipt, stating clearly your order number and details of your complaint and we will refund you for the value of the sweets or replace your sweets.

You need to cover the cost of the return postage charge unless otherwise agreed with us.